Shipping policy
Shipping Policy
Processing time
Orders are processed within 1–3 business days of purchase, excluding weekends and public holidays. You'll receive a confirmation email once your order ships.
Shipping options and costs
| Destination | Method | Estimated delivery | Cost |
|---|---|---|---|
| UK | Standard | 3–5 business days | [£X / Free over £X] |
| UK | Express | 1–2 business days | [£X] |
| EU | Standard | 5–10 business days | [£X] |
| Rest of world | Standard | 7–14 business days | [£X] |
Tracking
A tracking number is emailed once your order ships. Please allow 24 hours for tracking information to update.
International orders
International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in the order total.
Delays
While we aim to meet the estimates above, delivery times are not guaranteed and can be affected by carrier delays, customs, or high-demand periods (e.g. holidays).
Lost or missing packages
If tracking shows your order as delivered but you haven't received it, contact us within 7 days so we can investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or refund.
Incorrect address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer, but we'll do what we can to help redirect the parcel.